Complaints Policy

Effective Date: 15.05.2025

We are committed to providing a high-quality, transparent, and ethical service. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can address the issue promptly.

How to Make a Complaint

Please email us at contact@cpdofficial.co.uk with the following:

Your full name and contact details
A clear description of your complaint
Any supporting documentation

What Happens Next?

We will acknowledge your complaint within 2 working days.
A senior team member will investigate and respond within 10 working days.
If the matter is complex, we may take up to 20 working days, but we’ll keep you informed.

Appeals

If you are not satisfied with the outcome, you may request a further review. We aim to resolve all complaints fairly, promptly, and respectfully.