Terms & Conditions

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1. Introduction

These terms and conditions (the “Terms”) govern your use of our website, www.cpdofficial.co.uk (the “Website”), operated by CPD Official (“we”, “us”, or “our”). By accessing or registering via this Website, you accept and agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Website.

2. Use of the Website

You may use the Website for lawful purposes only. You must not use the Website in any way that breaches any applicable local, national, or international law or regulation, or that is unlawful, fraudulent, or harmful.

You are responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and comply with them.

3. Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in the Website and the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts of any page(s) for your personal reference. You must not modify the paper or digital copies of any materials in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.

4. Registration and Account Security

To access certain features or content, you may be required to register an account. When registering, you must provide accurate, current, and complete information.

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4.1 Course Materials Submission
All providers applying for accreditation with CPD Official are required to submit their full course outline, including learning objectives and detailed content. While our online application platform allows document uploads, due to the extensive nature of many materials, submissions must also be sent via email to ensure all content can be thoroughly reviewed. Accreditation will not be finalized until the full course materials have been received and verified through our compliance and assessment process.

 

4.2 Login Datas

You are responsible for safeguarding your login credentials and for any activities or actions under your account. You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that we suspect are being used in breach of these Terms or to protect the security or integrity of the Website.

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5. Website Content

The content on our Website is provided for general information purposes only. While we strive to ensure the accuracy of the information presented, we make no representations, warranties, or guarantees, whether express or implied, that the content is accurate, complete, or up-to-date.

We reserve the right to update, remove, or modify any content or functionality on the Website at any time without prior notice.

6. Limitation of Liability

To the fullest extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our Website or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with:

• Use of, or inability to use, our Website; or

• Use of or reliance on any content displayed on our Website.

7. Linking to Our Website

You may link to our homepage, provided you do so in a way that is fair, legal, and does not damage our reputation or take advantage of it. You must not establish a link in a way that suggests any form of association, approval, or endorsement on our part where none exists.

8. Third-Party Links and Resources

Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

9. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, store, and use your personal information. By using the Website, you consent to such processing and warrant that all data provided by you is accurate.

10. Changes to These Terms

We reserve the right to revise these Terms at any time. Any changes will be posted on this page. It is your responsibility to check this page regularly to take notice of any changes, as they are binding on you.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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12. Delivery of Prescription Products

When ordering prescription products through us via a pharmacy, the Buyer acknowledges and agrees to accept delivery within the timeframe and at the location specified at the point of sale. Should the Buyer be unavailable to receive the goods upon the initial delivery attempt, the Buyer will thereafter assume full responsibility and liability for the goods. 

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13. Prescription Support & Processing Fee
We offer free prescription support for eligible products through our registered prescribers. A £5.99 processing and coordination fee is charged per order to cover administration, form review, and liaison with our pharmacy partner.
Pharmacy delivery fees are separate and set by the pharmacy directly. These may vary based on order value and delivery location.

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14. Prescription Orders of Multiple Products per Patient

1. Clinical Appropriateness:
   All prescription products ordered for a single patient must be clinically justified based on an individual patient assessment and treatment plan.

2. Prescriber Approval:
   Each prescription order must be reviewed and approved by a qualified prescriber registered within our network, ensuring compliance with medical standards and patient safety.

3. Quantity and Product Limits:
   While there is no fixed limit on the number of prescription products per patient, orders should reasonably reflect the patient’s treatment complexity, typically ranging from 1 to 5 products per prescription.

4. Prohibited Practices:
   The following are strictly prohibited:

   • Bulk ordering of prescription products for stock or resale

   • Ordering prescription products without a patient-specific consultation

   • Sharing or distributing prescription products to third parties

5. Patient Consent and Documentation:
   Practitioners must obtain informed consent from patients and maintain proper documentation supporting the clinical need for each prescribed product.

6. Compliance with Laws and Regulations:
   All prescription orders must comply with relevant healthcare laws, regulations, and ethical guidelines governing prescribing and dispensing of prescription medicines.

7. Processing Fees:
   A processing fee applies to prescription orders as communicated. This fee supports the administrative and clinical review processes.

8. Liability:
   Practitioners remain responsible for ensuring that all prescriptions are appropriate, safe, and legally compliant. The service provider is not liable for misuse or off-label use of prescribed products.

9. CPD Official operates strictly within GMC guidance and ethical boundaries. The prescription process is entirely independent from CPD Official and ensures that eligibility for a prescription order is verified by three separate authorities: CPD Official, the independent prescriber, and an independent pharmacy.

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15. Eligibility, Membership and Verification for Prescription Product Requests

12.1 Members only. Access to the prescription-product request and referral service is restricted to current CPD Professional Members whose membership was issued and remains active with CPD Official. Membership, accreditation or access to the Website does not itself entitle any person to obtain, prescribe, purchase, possess, administer or supply a prescription-only medicine.

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12.2 Professional eligibility. Applicants must be appropriately qualified and legally permitted to practise in their stated professional capacity. Before registration or approval, and at any time while membership remains active, we may require satisfactory evidence that the applicant is a qualified medical professional or aesthetic practitioner acting within their lawful scope of practice.

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12.3 Required verification documents. Applicants must provide complete, accurate, current and verifiable documentation, which may include:

• Valid government-issued photographic identification, such as a passport or driving licence.

• Evidence of current professional qualifications, training certificates and, where applicable, registration with the relevant professional or regulatory body.

• Valid professional indemnity or medical malpractice insurance covering the applicant, the treatments provided and, where applicable, the clinic or premises from which the applicant practises.

• Clinic, business and contact details, and any licences, registrations or other evidence reasonably required to confirm lawful practice.

• Any additional patient, treatment or compliance information reasonably requested by CPD Official, an independent prescriber or a dispensing pharmacy.

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12.4 Continuing duty to update. Members must promptly notify CPD Official of any expiry, suspension, restriction, investigation or material change affecting their identification, qualifications, professional registration, insurance, clinic status or authority to practise. We may require documents to be renewed or reverified periodically.

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12.5 No automatic approval. Registration, membership, payment of any fee or submission of documents does not guarantee approval or acceptance of any product request. We may reject, suspend or terminate an application, membership or access to the service where verification is incomplete, documents are expired or cannot be authenticated, information is inconsistent, or we reasonably identify a legal, regulatory, professional, clinical, fraud or patient-safety concern.

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12.6 CPD Official’s limited role. CPD Official provides administrative coordination and introductions between eligible members, independent prescribers and independent pharmacies. CPD Official does not diagnose patients, conduct clinical consultations, issue prescriptions, dispense medicines or guarantee that a prescription will be issued or fulfilled.

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12.7 Independent clinical and dispensing decisions. Every request is subject to an independent, patient-specific clinical assessment by an appropriately qualified prescriber and to the independent checks and professional judgment of the dispensing pharmacy. The prescriber or pharmacy may request further information, reduce quantities, substitute or refuse a product where legally and clinically appropriate. Their decision is final, and fees for CPD Official’s separately supplied administrative or membership services do not influence that decision.

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12.8 Prohibited conduct. Members must not use the service to obtain stock for general inventory or resale, order for an unidentified patient, bypass a clinical consultation, share an account, submit altered or misleading documents, impersonate another person or practitioner, or act outside their qualifications, insurance, lawful scope of practice or applicable medicines legislation.

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12.9 Verification and data processing. Members authorise CPD Official to take reasonable steps to verify submitted information with issuing bodies, professional registers, insurers, prescribers, pharmacies and fraud-prevention providers where lawful and necessary. Identity, professional and patient-related information will be handled in accordance with our Privacy Policy and applicable data-protection law.

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16. Scope of Services

CPD Official provides professional support and coordination for continuing professional development (CPD) activities, including accreditation guidance and prescription support services. Our services do not include direct prescribing of medicines or clinical decision-making, which are performed exclusively by independent registered prescribers. All services are provided subject to compliance with applicable professional, ethical, and regulatory standards.

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17. Refund and Cancellation Policy

All fees paid to CPD Official are non-refundable. By purchasing our services, you acknowledge that CPD Official begins administrative, coordination, and accreditation work immediately upon payment, and these services cannot be undone or returned.

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Monthly Memberships Cancellation

Members on a monthly payment plan may cancel their membership at any time by providing written notice to contact@cpdofficial.co.uk at least 7 days before the next billing date. Cancellations received after this period will take effect from the following billing cycle. No partial refunds will be issued for the current month, as services remain active until the end of the paid period.

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Annual Memberships
Members on an annual payment plan may cancel their membership by providing written notice no later than 30 days before the renewal date. The membership will remain active until the end of the paid annual term, after which it will not renew.
Due to the nature of accreditation services, annual fees are non-refundable once payment has been processed.

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Compliance with UK Regulations
This policy is designed in accordance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which allow businesses to set fair cancellation terms for ongoing service contracts once digital or administrative work has commenced.

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18. Non-Payment of Membership Fees

1. Payment Obligation
   Members are required to pay all membership fees on the dates specified in their contract. Failure to make timely payments constitutes a breach of the membership agreement.

2. Reminders and Late Payment
   In the event of non-payment, the organization will send reminders via email or other contact methods provided by the member.

3. Deadline for Payment
   If payment is not received within the timeframe specified in the reminder(s), the organization reserves the right to take further action, including but not limited to:

   • Suspension of membership benefits and access.

   • Forwarding the matter to a collections or legal team for recovery of outstanding amounts.

4. Legal Costs
   Members shall be responsible for any reasonable costs incurred by the organization in recovering unpaid fees, including administrative and legal fees.

5. Termination
   Persistent non-payment may result in the termination of the membership, without prejudice to the organization’s right to recover any outstanding fees.

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19. Limitation of Liability

To the fullest extent permitted by law, CPD Official shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services, including but not limited to any reliance on information provided, delays in processing, or actions taken by independent prescribers or pharmacies. Our total liability for any claim, whether in contract, tort, or otherwise, shall not exceed the amount paid by the user for the relevant service.

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20. Use of Brand Name and Regulatory Disclaimer

“CPD Official” is a trading and branding name used by a private company. It does not imply government approval, statutory authority, or regulatory status.All accreditation services are provided on a private commercial basis and should not be interpreted as official government certification.

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21. Dispute Resolution

Any disputes arising under or in connection with these Terms shall first be addressed through informal negotiation. If resolution cannot be reached within 30 days, the dispute may be escalated to mediation with a mutually agreed-upon independent mediator. Where mediation fails, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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Contact Us
If you have any questions about these Terms, please contact us at:
📧 contact@cpdofficial.co.uk
🌐 www.cpdofficial.co.uk